Terms and Conditions


This website is owned and operated by Elena Garcés San Miguel.

ID 38077054w

online orders

All orders are processed in €. All orders placed with an account in another currency will be charged at the current exchange rate converted by your bank, along with your bank's exchange fees/commissions that are in accordance with the policies outlined by your bank. If you are not sure how much you will be charged in your local currency, please contact your bank for details before ordering.

The acceptance of the order and the termination of the contract between you and Elena Garcés will take place at the time of shipment of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be the result of, but is not limited to, one of the following:

– The product you ordered is not available in stock
– Our inability to obtain authorization for your payment
– The identification of a price or product description error
– You do not meet the ordering eligibility criteria set out in the Terms and Conditions

If there are any issues with your order, a member of our team will contact you.

Please take care to enter your delivery address correctly as we cannot be held responsible for undelivered packages or packages delayed in transit due to incorrect address details being provided to us.

We reserve the right to reject your offer to buy from us at any time. We will take all reasonable precautions, to the extent in our power, to keep your order and payment details secure, but, absent any negligence on our part, we will not be liable for any loss you may suffer if a third party seeks unauthorized access to any of the data you provide when accessing or placing an order from the Website.

Sale of samples online

We clearly indicate the conditions of sale of our sample at the time of purchase. Customers are advised that we are offering these items at a discount because they have slight imperfections or are production samples. For this reason, all items listed here on this page are final , which means absolutely no returns or exchanges. As returns are not accepted, please be sure to read the descriptions carefully and ask any questions you may have before purchasing.
By purchasing our online sample sale, you agree to these terms.


If you wish to cancel an order, you may do so by contacting us immediately. If the order has already been shipped at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own expense using a traceable method at your own discretion. We cannot be responsible for items returned to us that do not arrive.

Product description

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time the relevant information was entered into the system. Please note that many of our products are handmade, so they can sometimes vary in appearance. This is the nature of handmade items and we feel this adds to their character and should not be considered a flaw. Although our goal is to keep the website as up-to-date as possible, the information, including product descriptions, that appears on this website at any given time may not always reflect the position at the exact time you place an order.

Prices and payment

All prices include VAT (where applicable) at current rates and are correct at the time of entering the information into the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation and authorization checks by the card issuer. If your payment card issuer refuses or does not, for whatever reason, authorize us to pay you, we will not be responsible for any delay or non-delivery. We accept payments by Visa, Mastercard, or payments through Paypal. Both methods are safe and easy to use.

We do our best to ensure that all prices on our website are current and up-to-date at all times. However, despite our best efforts, some may be incorrect. However, please be assured that as part of our order verification and submission processes, we do verify our prices. In the event that the price is lower than our listed price, we charge the lower amount and still ship the product to you. In case the current price is higher than our indicated price, we will contact you to discuss it. However, we reserve the right to withdraw product from sale at the incorrect price and cancel your order.

Transaction Rejection

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party for our removal of any product from this website, whether or not that product has been sold; remove or edit any material or content on the Website; refuse to process a transaction or reverse or suspend any transaction after processing has begun.

To be eligible to purchase products on this website and legally enter into and form contracts on this website under Spanish law, you must:

– Sign up by providing your real name, phone number, email address, payment details and other requested information
- Being over 18 years
– Please note that PO Box numbers, hotels and accommodation addresses are not accepted
– Possess a valid credit or debit card issued by a bank acceptable to us.
-By making an offer to purchase a product, you specifically authorize us to transmit information (including any updated information) or obtain information about you from third parties from time to time, including, without limitation, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, and to authorize individual purchase transactions.

Please note that the above terms and conditions apply only to orders placed on www.bobartfactory.com.