DELIVERY

For Orders Placed Inside and Outside the European Union.

Keep in mind that you are buying a handmade product, which is made to order. The processing time is 5 days, to which the shipping time must be added. Except during sales and peak periods when this may take longer.

Once we ship your order, you will receive a tracking number by email to track your package throughout its journey. Feel free to contact info@bobartfactory.com if you have any further questions or concerns regarding the shipment of your order. We ship our packages with  CORREOS  and a signature may be required upon receipt. If you are not present to receive your package, the carrier will leave you a calling card that will tell you how to pick up your package.

Unfortunately, we are unable to change a delivery address once an order has been shipped. If you change the delivery address, there will be an additional charge, which you must pay to the courier company directly at the time of delivery.

If the package is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.

IMPORTANT NOTICE:
Customs fees for international orders placed outside the European Union are not included. Depending on the country where you make the purchase, the amount of taxed orders varies:

– United States: the order that exceeds 800 $/ 730 € will be subject to fees.
– UK: the order that exceeds 135 £ / 150 € will be subject to fees.
– Rest of the countries outside the European Union: the minimum amount to avoid being subjected to fees may vary from each country, we recommend you to confirm before placing your order.

To avoid reaching the threshold amount, we suggest splitting your order into multiple shipments.